HVAC Service Manager
Company: GPAC
Location: Philadelphia
Posted on: October 11, 2024
Job Description:
We have an exciting opportunity for a -Hvac Service Manager!
Gpac, a 30 year-old recruitment company, is partnered with a
well-established company in the Mechanical industry. This is your
chance to join a team that values both exceptional service and a
friendly working environment.The ideal candidate will be
responsible for overseeing the daily operations of our service
department. This role is responsible for managing a team of service
technicians, ensuring customer satisfaction, and maintaining
service quality. The ideal candidate will have a strong background
in HVAC systems, excellent leadership skills, and a commitment to
providing exceptional service.REQUIREMENTS:
- Manage and lead a team of HVAC service technicians.
- Monitor and manage service calls, work orders, and technician
schedules.
- Ensure all service activities are conducted safely,
efficiently, and within budget.
- Develop and manage the service department budget.
- Monitor financial performance, including revenue, expenses, and
profitability.
- Implement cost-control measures and strategies to achieve
financial targets.
- Monitor job progress, provide technical support, and ensure
high-quality service delivery.
- Develop and maintain strong relationships with clients to
ensure customer satisfaction.
- Conduct regular performance evaluations and provide training
and development for service technicians.
- Oversee inventory management, ensuring adequate stock of parts
and equipment.
- Handle customer inquiries, complaints, and service requests in
a timely and professional manner.
- Implement strategies to enhance customer satisfaction.
- Implement and maintain service policies, procedures, and best
practices.
- Prepare and present regular reports on service department
performance.
- Address and rectify any quality or performance
issues.QUALIFICATIONS:
- Minimum of five years of experience in residential and light
commercial HVAC service, with at least two years in a managerial
role.
- Strong technical knowledge of commercial HVAC systems.
- Solid understanding of financial management and budgeting.
- Excellent customer service and communication skills.
- Ability to handle multiple tasks and prioritize
effectively.
- Proficient in using service management software and other
relevant tools.
- HVAC certification is preferred.
- Ability to analyze data and implement strategic
improvements.
- Familiarity with safety regulations and compliance
standards.
- Proficient in using service management software and tools.
- Willingness to work flexible hours, including evenings and
weekends as needed.
- Valid driver's license and clean driving record pursuant to
company policyWHAT WE OFFER:
- Competitive salary based on experience.
- 401(k) plan with generous matching.
- Dental and vision insurance for you and your family.
- Health insurance coverage.
- Paid time off to relax, recharge, and spend time with loved
onesIf you are ready to join a dynamic and customer-focused team in
the -Mechanical Industry, do not miss out on this opportunity! -For
more information or to apply, please contact me at
tracy.paustian@gogpac.com. I look forward to hearing from you!All
qualified applicants will receive consideration without regard to
race, age, color, sex (including pregnancy), religion, national
origin, disability, sexual orientation, gender identity, marital
status, military status, genetic information, or any other status
protected by applicable laws or regulations. GPAC (Growing People
and Companies) is an award-winning search firm specializing in
placing quality professionals within multiple industries across the
United States since 1990. We are extremely competitive,
client-focused and realize that our value is in our ability to
deliver the right solutions at the right time.
Keywords: GPAC, Lower Merion , HVAC Service Manager, Professions , Philadelphia, Pennsylvania
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