POLICE COMMUNICATIONS / DISPATCH SUPERVISOR (FULL-TIME)

Company: Upper Merion Township
Location: King Of Prussia
Posted on: April 4, 2025

Job Description:

Upper Merion Township, located in King of Prussia, PA, is seeking a knowledgeable and experienced Police Communications / Dispatch Supervisor. The Police Communications Supervisor position is responsible for planning, organizing, directing, and supervising the activities of the Dispatch and Records staff under the direction of the Lieutenant of Auxiliary Services. The Supervisor will: provide administrative and technical support as required; facilitate/participate in training programs and schedules; evaluate subordinates; and perform Dispatcher and other duties as required. The position requires excellent communication and management skills, the ability to multi-task, and the ability to read, understand, and follow departmental and township policy and procedures per the essential job functions.

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The duties of the Police Communications / Dispatch Supervisor include (but are not limited to):

Plans, manages, and coordinates dispatch/communication activities, including prioritizing, assigning, supervising, and reviewing dispatch staff work.
Participates in selecting Dispatch and Records staff, and developing effective training programs and evaluation for telecommunicators.
Conducts performance evaluations of Dispatch/communications and Records staff; works with employees to correct deficiencies; implements disciplinary procedures as directed.
Knowledge of operations, services, and activities of a modern public safety telecommunications and Dispatch center, including, but not limited to: call-taking and dispatch techniques, protocols, and best practices used in public safety telecommunications and dispatching activities.

Assists in the budget process for Dispatch/communication services and Records; monitors and controls expenditures.

Performs the full range of duties of subordinate personnel.
The schedule will be fixed, but be able to work alternative schedules, weekends, holidays, and nights based on department needs.

Minimum Education, Training, and Experience Required:

High School Diploma or GED; at least six (5) years of emergency communications and dispatch experience and able to maintain annual state and national fingerprint-based background check clearance as required by the Federal Bureau of Investigation's (FBI) Criminal Justice Information System (CJIS) Security Policy.
Knowledge of Police dispatch and National Crime Information Center (NCIC) operator functions.
Knowledge of supervisory techniques and skills. Supervisory experience is preferred.
Possession of a valid driver's license.

Additional Requirements:

Upon employment, become familiar with all streets and highways in the Township and all residential, business, and industrial areas.
Upon employment, become proficient in using CODY Records Management System, JNET, and other law enforcement information databases.
Possession of, or ability to obtain, selected/ relevant individual NENA and APCO certifications.
*the Department intends to obtain relevant certifications or meet standards for individual dispatch staff and the agency from NENA, APCO, and PEMA.

Salary: $80,000/year

How to Apply:

For immediate consideration, applicants should complete an employment application by visiting:

Application-UMT-Employment-REV-Jan-2024.pdf and submit

A completed job application;
A cover letter, and
A resume via email to: hr@umtownship.org.
Applications will be accepted until the position is filled.

EOE

Keywords: Upper Merion Township, Lower Merion , POLICE COMMUNICATIONS / DISPATCH SUPERVISOR (FULL-TIME), Other , King Of Prussia, Pennsylvania