IT Intern

Company: Harrah's Philadelphia
Location: Chester
Posted on: March 28, 2025

Job Description:

JOB SUMMARY: The successful candidate will have responsibility and exposure that will include but not limited to Deskside Support, Installations & Upgrades, Inter-department communication, project management and leadership. Intern will assist in overseeing internal requests by departments meet production deadlines in a timely and cost-effective manner. Responsibilities also include interacting with corporate teams, collaborating with internal team members, working with external partners and working with MGR IT. The Intern will be on the floor and potentially will interacting with guests on the floor if IT needs require and must display good customer service skills. Responsibilities include, but may not be limited to the following: Provides specialized technical problem solving and problem resolution skills. Works with management and Enterprise IT to resolve complex business, computer system and data communication problems. Installs, upgrades and maintains gaming hardware & software products. Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the IT Change Control Process. Recommends application design changes to management and Enterprise IT to maximize resources. Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement. Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems. Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance. Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements. Requirements: Bachelor's degree in a computer science-related field or equivalent experience preferred Is able to work in smoke filled environment and is able to sit and stand for prolonged periods of time. Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board. Physical/Mental Demands: Physically mobile with reasonable accommodations including the ability to lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop and stack. Excellent oral and written communication skills. Must be fluent and literate in English. Must be able to respond calmly and make rational decisions when required. Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality. Employment Type: Internship

Keywords: Harrah's Philadelphia, Lower Merion , IT Intern, Other , Chester, Pennsylvania