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Technical Support Engineer

Company: VirtualVocations
Location: Toms River
Posted on: November 19, 2024

Job Description:

A company is looking for a Technical Support Engineer to assist customers with financial tools and experiences.



Key Responsibilities

Respond to 10-12 customer tickets per day via Zendesk
Troubleshoot customer issues and escalate to Engineering or Partnership teams as needed
Collaborate with other TSEs on process improvements and assist GTM teams with escalations


Required Qualifications

2+ years of experience in a customer-facing role
6+ months of experience working with REST APIs, SQL, CSS, HTML, and a coding language (JavaScript or Python)
Knowledge of ticketing systems and data visualization tools
Preferred: 6+ months of experience supporting technical projects or process improvement
Self-starter mentality with the ability to work independently

Keywords: VirtualVocations, Lower Merion , Technical Support Engineer, Engineering , Toms River, Pennsylvania

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